After Sales Service
Diamond Valley Custom Homes has a high level of commitment to quality of work and customer satisfaction. We have developed an “After Sales Service Plan” to give our customers piece of mind.
You can expect nothing but the finest craftsmanship, but sometimes you may have a concern or experience a small problem. We promise that if a concern should arise, we will respond appropriately.
Our after sales service plan begins with the preventative measures we take, first and foremost of which is, effective communication with our customer. From day one of looking at plans, and designing your future home, we will discuss the building process with you. Throughout the build, there will be constant ideas shared back and forth between the customer and the builder. Our builders will explain what steps are next and what you can expect, to help out with the planning process.
The customer experience does not stop when you move into your new home, we still want to hear from you to make sure everything is going smoothly. A representative from Diamond Valley Custom Homes will contact you 1 year after the completion date to address any concerns or issues you may have. We believe your home is a once in a lifetime build. After building with us, you will be treated and considered as family.
We also exceed construction standards in many cases so that we can offer a superior product, while providing quality customer service throughout the entire building process. If for any reason the customer is not happy with the workmanship up to 1 year after the completion date, they may contact the company. A representative from the company would be more than happy to respond within a reasonable time. When the issue is addressed on site, the customer and representative will come to a decision together on whether the issue was due to negligence, or the workmanship itself. If the decision is reached that the company is at fault, Diamond Valley Custom Homes will be more than happy to correct the work.
Furthermore, we have partnered with Progressive Home Warranty to offer comprehensive coverage which includes:
- 1 Year Materials & Labour Warranty
- 2 Year Mechanical Systems Warranty
- 5 Year or 7 Year Envelope Protection
- 10 Year Structural Defect Warranty
- $15,000 Additional Living Expense Coverage
To avoid claims due to negligence, Diamond Valley Custom Homes has compiled a small list of solutions to help prevent typical maintenance problems. The customer will receive a useful maintenance list after the completion of a home. If the customer follows these simple maintenance steps, it will help keep the house in excellent condition, and protect the customer’s investment for many years to come.